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GAO Reports by subject "Federal agencies"

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Date Report No. Title
Date July 14, 2003 Report No. GAO-03-991T Title

Financial Management: Effective Implementation of the Improper Payments Information Act of 2002 Is Key to Reducing the Government's Improper Payments

United States General Accounting Office GAO For Release on Delivery Expected at 8:00 a.m. CDT Monday, July 14, 2003 Testimony Before the Subcommittee on Government Efficiency and Financial Management, Committee on Government Reform, House of Representatives FINANCIAL MANAGEMENT Effective Implementation of the Improper Payments Information Act of 2002 Is Key to Reducing the Government’s Improper ...
Date June 30, 2003 Report No. GAO-03-304 Title

Privacy Act: OMB Leadership Needed to Improve Agency Compliance

United States General Accounting Office GAO June 2003 Report to the Ranking Minority Member, Committee on Governmental Affairs, U.S. Senate PRIVACY ACT OMB Leadership Needed to Improve Agency Compliance GAO-03-304 a June 2003 PRIVACY ACT Highlights of GAO-03-304, a report to the Ranking Minority Member, Committee on Governmental Affairs, U.S. Senate OMB Leadership Needed to Improve Agency Complian...
Date June 13, 2003 Report No. GAO-03-688 Title

Firearms Controls: Federal Agencies Have Firearms Controls, but Could Strengthen Controls in Key Areas

United States General Accounting Office GAO June 2003 Report to Congressional Requesters FIREARMS CONTROLS Federal Agencies Have Firearms Controls, but Could Strengthen Controls in Key Areas GAO-03-688 June 2003 FIREARMS CONTROLS Federal Agencies Have Firearms Controls, but Could Strengthen Controls in Key Areas Highlights of GAO-03-688, a report to Congressional Requesters In March 2001, the Depa...
Date June 1, 2003 Report No. GAO-03-673G Title

Government Auditing Standards: 2003 Revision

d03673g.book Page 1 Thursday, July 24, 2003 12:37 PM United States General Accounting Office GAO June 2003 By the Comptroller General of the United States Government Auditing Standards 2003 Revision GAO-03-673G d03673g.book Page 1 Thursday, July 24, 2003 12:37 PM United States General Accounting Office GAO June 2003 By the Comptroller General of the United States Government Auditing Standards 2003...
Date May 30, 2003 Report No. GAO-03-450 Title

Human Capital: Opportunities to Improve Executive Agencies' Hiring Processes

United States General Accounting Office GAO May 2003 Report to Congressional Requesters HUMAN CAPITAL Opportunities to Improve Executive Agencies’ Hiring Processes GAO-03-450 a May 2003 HUMAN CAPITAL Opportunities to Improve Executive Agencies’ Hiring Processes Highlights of GAO-03-450, a report to congressional requesters. Improving the federal hiring process is critical, as the number of new...
Date May 29, 2003 Report No. GAO-03-812T Title

U.S. Postal Service: Key Postal Transformation Issues

United States General Accounting Office GAO For Release on Delivery Expected at 8:30 a.m. EDT Thursday, May 29, 2003 Testimony Before the President's Commission on the United States Postal Service U.S. POSTAL SERVICE Key Postal Transformation Issues Statement of David M. Walker Comptroller General of the United States GAO-03-812T May 29, 2003 U.S. POSTAL SERVICE Key Postal Transformation Issues Hi...
Date May 8, 2003 Report No. GAO-03-715T Title

Homeland Security: Information Sharing Responsibilities, Challenges, and Key Management Issues

United States General Accounting Office GAO For Release on Delivery Expected at 10:00 a.m. EDT Thursday, May 8, 2003 Testimony Before the Committee on Government Reform, House of Representatives HOMELAND SECURITY: Information Sharing Responsibilities, Challenges, and Key Management Issues Statement of Robert F. Dacey, Director, Information Security Issues Randolph C. Hite, Director, Information Te...
Date May 1, 2003 Report No. GAO-03-678G Title

Audit Guide: Auditing and Investigating the Internal Control of Government Purchase Card Programs

United States General Accounting Office GAO May 2003 Exposure Draft AUDIT GUIDE Auditing and Investigating the Internal Control of Government Purchase Card Programs GAO-03-678G a Preface The federal government of the United States—the largest and most complex organization in the world—expended approximately $15 billion through 1 2 federal organizations’ purchase card programs in fiscal year ...
Date April 28, 2003 Report No. GAO-03-491 Title

Veterans Benefits Administration: Better Collection and Analysis of Attrition Data Needed to Enhance Workforce Planning

United States General Accounting Office GAO April 2003 Report to the Ranking Democratic Member, Committee on Veterans’ Affairs, House of Representatives VETERANS BENEFITS ADMINISTRATION Better Collection and Analysis of Attrition Data Needed to Enhance Workforce Planning GAO-03-491 April 2003 VETERANS BENEFITS ADMINISTRATION Highlights of GAO-03-491, a report to the Ranking Democratic Member, Co...
Date April 11, 2003 Report No. GAO-03-446 Title

Human Capital: Selected Agency Actions to Integrate Human Capital Approaches to Attain Mission Results

United States General Accounting Office GAO April 2003 Report to Congressional Subcommittees HUMAN CAPITAL Selected Agency Actions to Integrate Human Capital Approaches to Attain Mission Results GAO-03-446 a April 2003 HUMAN CAPITAL Selected Agency Actions to Integrate Human Capital Approaches to Attain Mission Results Highlights of GAO-03-446, a report to congressional subcommittees Successful st...
Date March 31, 2003 Report No. GAO-03-504SP Title

Special Publications: Catalogue of GAO and Inspectors General Reports on Contracting Issues for Fiscal Years 1997 through 2002

United States General Accounting Office Washington, DC 20548 March 31, 2003 Subject: Catalogue of GAO and Inspectors General Reports on Contracting Issues for Fiscal Years 1997 through 2002 Dear User: The federal government spent more than $230 billion through contracts with private industry in fiscal year 2001. Ten Executive Branch agencies1 account for almost 95 percent of this spending. Past re...
Date March 31, 2003 Report No. GAO-03-455 Title

Federal Programs: Ethnographic Studies Can Inform Agencies' Actions

United States General Accounting Office GAO March 2003 Staff Study FEDERAL PROGRAMS Ethnographic Studies Can Inform Agencies’ Actions GAO-03-455 a Contents Preface Appendix I How Ethnographic Studies Can Inform Agencies’ Actions Introduction Results in Brief Background Scope and Methodology Federal Agencies Employ Ethnography in a Variety of Ways Cases Illustrate Ethnography’s Incorporation ...
Date Nov. 19, 2002 Report No. GAO-03-303T Title

Computer Security: Progress Made, But Critical Federal Operations and Assets Remain at Risk

United States General Accounting Office GAO Testimony Before the Subcommittee on Government Efficiency, Financial Management and Intergovernmental Relations, Committee on Government Reform, House of Representatives For Release on Delivery Expected at 10 a.m., EST Tuesday, November 19, 2002 COMPUTER SECURITY Progress Made, But Critical Federal Operations and Assets Remain at Risk Statement of Rober...
Date Nov. 14, 2002 Report No. GAO-03-293SP Title

Highlights of a GAO Forum: Mergers and Transformation: Lessons Learned for a Department of Homeland Security and Other Federal Agencies

United States General Accounting Office GAO November 2002 By the Comptroller General of the United States HIGHLIGHTS OF A GAO FORUM Mergers and Transformation: Lessons Learned for a Department of Homeland Security and Other Federal Agencies GAO-03-293SP a November 2002 HIGHLIGHTS OF A GAO FORUM Mergers and Transformation: Lessons Learned for a Department of Homeland Security and Other Federal Agen...
Date Oct. 31, 2002 Report No. GAO-03-47 Title

Intellectual Property: Federal Agency Efforts in Transferring and Reporting New Technology

United States General Accounting Office GAO October 2002 Report to Congressional Committees INTELLECTUAL PROPERTY Federal Agency Efforts in Transferring and Reporting New Technology GAO-03-47 Contents Letter Results in Brief Background Federal Technology Transfer Programs Vary in Design, Approach, and Output Agencies Did Not Fully Comply with the Reporting Requirements of the Technology Transfer C...
Date Oct. 15, 2002 Report No. GAO-03-42 Title

Financial Management: Survey of Capitalization Threshold and Other Policies for Property, Plant, and Equipment

United States General Accounting Office GAO October 2002 Report to Agency Officials FINANCIAL MANAGEMENT Survey of Capitalization Threshold and Other Policies for Property, Plant, and Equipment GAO-03-42 a Contents Letter Results in Brief Objectives, Scope, and Methodology Background Federal Agency Capitalization Thresholds Have Risen Significantly and Are Substantially Higher than Private Sector ...
Date Oct. 4, 2002 Report No. GAO-03-192SP Title

Highlights of a GAO Roundtable: The Chief Operating Officer Concept: A Potential Strategy To Address Federal Governance Challenges

United States General Accounting Office GAO October 2002 By the Comptroller General of the United States HIGHLIGHTS OF A GAO ROUNDTABLE The Chief Operating Officer Concept: A Potential Strategy to Address Federal Governance Challenges GAO-03-192SP United States General Accounting Office October 2002 G A O Accountability Integrity Reliability Highlights Why GAO Convened This Roundtable The federal ...
Date Oct. 1, 2002 Report No. GAO-03-31 Title

Financial Management: FFMIA Implementation Necessary to Achieve Accountability

United States General Accounting Office GAO October 2002 Report to Congressional Committees FINANCIAL MANAGEMENT FFMIA Implementation Necessary to Achieve Accountability GAO-03-31 a United States General Accounting Office October 2002 G A O Accountability Integrity Reliability Highlights Why GAO Did This Study The ability to produce the data needed to efficiently and effectively manage the day-to-...
Date Sept. 30, 2002 Report No. GAO-02-956R Title

The American Community Survey: Accuracy and Timeliness Issues

United States General Accounting Office Washington, DC 20548 September 30, 2002 The Honorable Dave Weldon, M.D. Chairman, Subcommittee on Civil Service, Census, and Agency Organization Committee on Government Reform House of Representatives The Honorable Dan Miller Vice-Chairman, Subcommittee on Civil Service, Census, and Agency Organization Committee on Government Reform House of Representatives ...
Date Sept. 30, 2002 Report No. GAO-02-906 Title

Telecommunications: Better Coordination and Enhanced Accountability Needed to Improve Spectrum Management

United States General Accounting Office GAO September 2002 Report to Congressional Requesters TELECOMMUNICATIONS Better Coordination and Enhanced Accountability Needed to Improve Spectrum Management GAO-02-906 a Contents Letter Results in Brief Background Concern Over Concentrating Authority Led to Divided Structure for Spectrum Management Methods for Allocating Spectrum Face Difficulties and Are ...
Date Sept. 18, 2002 Report No. GAO-02-1083T Title

Electronic Government: Proposal Addresses Critical Challenges

United States General Accounting Office GAO Testimony Before the Subcommittee on Technology and Procurement Policy, Committee on Government Reform, House of Representatives For Release on Delivery Expected at 2 p.m. EDT Wednesday September 18, 2002 ELECTRONIC GOVERNMENT Proposal Addresses Critical Challenges Statement of Linda D. Koontz Director, Information Management Issues GAO-02-1083T Mr. Chai...
Date Sept. 4, 2002 Report No. GAO-02-850 Title

Export Promotion: Mixed Progress in Achieving a Governmentwide Strategy

United States General Accounting Office GAO September 2002 Report to Congressional Requesters EXPORT PROMOTION Mixed Progress in Achieving a Governmentwide Strategy GAO-02-850 a Contents Letter Results in Brief Background The TPCC’s National Export Strategies Do Not Identify Agencies’ Specific Goals or Use of Resources TPCC Has Had Modest Success in Coordinating Agency Programs Agencies Seek t...
Date Sept. 1, 2002 Report No. GAO-02-762G Title

Benefit System Requirements: Checklist for Reviewing Systems under the Federal Financial Management Improvement Act

United States General Accounting Office GAO September 2002 Exposure Draft BENEFIT SYSTEM REQUIREMENTS Checklist for Reviewing Systems under the Federal Financial Management Improvement Act GAO-02-762G a ______________________________________________________________________________ PREFACE ______________________________________________________________________________ September 2002 The Federal Fina...
Date Aug. 15, 2002 Report No. GAO-02-575 Title

Inspectors General: Office Consolidation and Related Issues

United States General Accounting Office GAO August 2002 Report to the Chairman, Committee on Government Reform, House of Representatives INSPECTORS GENERAL Office Consolidation and Related Issues GAO-02-575 a Contents Letter Results in Brief Background Objectives, Scope, and Methodology Independence Consolidation and IG Quality of Work Consolidation and the Potential Impact on IG Resources Strengt...
Date July 25, 2002 Report No. GAO-02-734 Title

Contract Management: Interagency Contract Programs Need More Oversight

United States General Accounting Office GAO July 2002 Report to the Chairman and Ranking Minority Member, Committee on Governmental Affairs, U.S. Senate CONTRACT MANAGEMENT Interagency Contract Program Fees Need More Oversight GAO-02-734 Contents Letter Results in Brief Background Programs Have Reported Revenue in Excess of Costs but Actual Costs Have Not Always Been Captured Conflict Exists betwe...
Date March 15, 2002 Report No. GAO-02-376 Title

Single Audit: Survey of CFO Act Agencies

United States General Accounting Office GAO March 2002 Report to the Subcommittee on Government Efficiency, Financial Management and Intergovernmental Relations, Committee on Government Reform, House of Representatives SINGLE AUDIT Survey of CFO Act Agencies GAO-02-376 a Contents Letter Results in Brief Objectives, Scope, and Methodology Background Single Audit Processes in Place but Use of Result...
Date Jan. 1, 2002 Report No. GAO-02-340G Title

Government Auditing Standards: 2002 Revision (Exposure Draft)

United States General Accounting Office GAO January 2002 By the Comptroller General of the United States Government Auditing Standards 2002 Revision Exposure Draft GAO-02-340G a United States General Accounting Office Washington, DC 20548 January 2002 TO AUDIT OFFICIALS AND OTHERS INTERESTED IN GOVERNMENT AUDITING STANDARDS GAO invites your comments on the accompanying proposed changes to Governme...
Date Dec. 31, 2001 Report No. GAO-02-116 Title

Civil Fines and Penalties Debt: Review of CMS' Management and Collection Processes

United States General Accounting Office GAO December 2001 Report to the Ranking Minority Member, Permanent Subcommittee on Investigations, Committee on Governmental Affairs, U.S. Senate CIVIL FINES AND PENALTIES DEBT Review of CMS’ Management and Collection Processes GAO-02-116 a Contents Letter Results in Brief Scope and Methodology Background Increase in Fraud and Abuse Debt Is the Primary Rea...
Date Dec. 31, 2001 Report No. GAO-02-211 Title

Civil Fines and Penalties Debt: Review of OSM's Management and Collection Processes

United States General Accounting Office GAO December 2001 Report to the Ranking Minority Member, Permanent Subcommittee on Investigations, Committee on Governmental Affairs, U.S. Senate CIVIL FINES AND PENALTIES DEBT Review of OSM’s Management and Collection Processes GAO-02-211 a Contents Letter Results in Brief Scope and Methodology Background Poor Financial Condition of CFP Debtors Is the Pri...
Date Dec. 28, 2001 Report No. GAO-02-172 Title

Regulatory Reform: Compliance Guide Requirement Has Had Little Effect on Agency Practices

United States General Accounting Office GAO December 2001 Report to the Ranking Minority Member Committee on Small Business and Entrepreneurship, U.S. Senate REGULATORY REFORM Compliance Guide Requirement Has Had Little Effect on Agency Practices GAO-02-172 Contents Letter Results in Brief Background Objectives, Scope, and Methodology Agencies Did Not Develop Compliance Guides for Some Covered Rul...
Date June 29, 2001 Report No. GAO-01-746 Title

Contract Management: Small Businesses Continue to Win Construction Contracts

United States General Accounting Office GAO June 2001 Report to Congressional Committees CONTRACT MANAGEMENT Small Businesses Continue to Win Construction Contracts GAO-01-746 Contents Letter Results in Brief Background Small Businesses Continue to Win Construction Work Some Contracts Consolidated Requirements and Limited Small Businesses’ Participation Agency Comments Scope and Methodology 1 2 ...
Date Aug. 20, 1997 Report No. RCED-97-226R Title

Bureau of Land Management and Forest Service: Information on the Time Spent on Major and Significant Rules

GAO United States General Accounting Office Washington, D.C. 20548 Resources, Economic Community, Development and Division B-277622 August 20,1997 The Honorable Frank H. Murkowski Chairman, Committee on Energy and Natural Resources United States Senate Subject: Bureau of Land Management and Forest Service: Time Scent on Major and Si@cant Rules Dear Mr. Chairman: As requested, we are providing you ...
Date May 13, 1997 Report No. AIMD-97-95 Title

Budget Issues: Fiscal Year 1996 Agency Spending by Budget Function

United States General Accounting Office GAO May 1997 Report to the Honorable Richard K. Armey, Majority Leader, House of Representatives BUDGET ISSUES Fiscal Year 1996 Agency Spending by Budget Function GAO/AIMD-97-95 GAO United States General Accounting Office Washington, D.C. 20548 Accounting and Information Management Division B-276984 May 13, 1997 The Honorable Richard K. Armey Majority Leader...
Date April 9, 1997 Report No. T-GGD-97-78 Title

Statistical Agencies: Consolidation and Quality Issues

United States General Accounting Office GAO For Release on Delivery Expected at 1:30 p.m. EDT Wednesday April 9, 1997 Testimony Before the Subcommittee on Government Management, Restructuring, and the District of Columbia Committee on Government Affairs United States Senate STATISTICAL AGENCIES Consolidation and Quality Issues Statement of L. Nye Stevens, Director Federal Management and Workforce ...
Date April 1, 1997 Report No. OSI-97-2 Title

Special Publications: Investigators' Guide to Sources of Information

United States General Accounting Office GAO April 1997 Office of Special Investigations Investigators’ Guide to Sources of Information GAO/OSI-97-2 GAO United States General Accounting Office Washington, D.C. 20548 Office of Special Investigations April 1997 This 1997 Investigators’ Guide to Sources of Information is published as a service to the investigative community by GAO’s Office of Sp...
Date March 21, 1997 Report No. RCED-97-97R Title

Energy Consumption: Federal Agencies' Electricity Use and Cost

GAO United States General Acconnting Office Washington, D.C. 20548 Resources, Commnnity, Economic Development and Division B-276408 March 21, 1997 The Honorable Thomas J. Bliley, Jr. Chairman, Committee on Commerce House of Representatives The Honorable Dan Schaefer Chairman, Subcommittee on Energy and Power Committee on Commerce House of Representatives Subject: Energv Consumution: Federal Agenci...
Date Nov. 18, 1996 Report No. GGD-97-2 Title

Regulatory Burden: Measurement Challenges and Concerns Raised by Selected Companies

United States General Accounting Office GAO November 1996 Report to Congressional Requesters REGULATORY BURDEN Measurement Challenges and Concerns Raised by Selected Companies G A O years 1921 - 1996 GAO/GGD-97-2 GAO United States General Accounting Office Washington, D.C. 20548 General Government Division B-260085 November 18, 1996 The Honorable Ted Stevens Chairman The Honorable John Glenn Ranki...
Date Dec. 11, 1995 Report No. GGD-96-32 Title

Retention Allowances: Usage and Compliance Vary Among Federal Agencies

United States General Accounting Office GAO December 1995 Report to the Ranking Minority Member, Subcommittee on Post Office and Civil Service, Committee on Governmental Affairs, U.S. Senate RETENTION ALLOWANCES Usage and Compliance Vary Among Federal Agencies GAO/GGD-96-32 GAO United States General Accounting Office Washington, D.C. 20548 General Government Division B-260236 December 11, 1995 The...
Date Oct. 31, 1995 Report No. GGD-96-18 Title

Private Attorneys: Selected Attorneys' Fee Awards Against Nine Federal Agencies in 1993 and 1994

United States General Accounting Office GAO October 1995 Report to the Ranking Minority Member, Subcommittee on Oversight of Government Management and the District of Columbia, Committee on Government Affairs, U.S. Senate PRIVATE ATTORNEYS Selected Attorneys’ Fee Awards Against Nine Federal Agencies in 1993 and 1994 GAO/GGD-96-18 GAO United States General Accounting Office Washington, D.C. 20548...
Date Sept. 18, 1995 Report No. AIMD-95-179 Title

Budget Account Structure: A Descriptive Overview

United States General Accounting Office GAO September 1995 Report to Congressional Requesters BUDGET ACCOUNT STRUCTURE A Descriptive Overview GAO/AIMD-95-179 GAO United States General Accounting Office Washington, D.C. 20548 Accounting and Information Management Division B-261180 September 18, 1995 The Honorable Mark O. Hatfield Chairman, Committee on Appropriations United States Senate The Honora...
Date July 1, 1995 Report No. AA-95-11(3) Title

Federal Management Issue Area: Active Assignments

United States General Accounting Office GAO July1995 General Government Division Federal Management Issue Area Active Assignments GAO/AA-95-11(3) OC(L4 13/ Foreword This report was prepared primarily to inform Congressional members and key staff of ongoing assignments in the General Accounting Office's Federal Management issue area This report contains assignments that were ongoing as of July 6, 1...
Date June 30, 1995 Report No. RCED-95-218 Title

Agriculture and the Environment: Information on and Characteristics of Selected Watershed Projects

United States General Accounting Office GAO June 1995 Report to the Committee on Agriculture, Nutrition, and Forestry, U.S. Senate AGRICULTURE AND THE ENVIRONMENT Information on and Characteristics of Selected Watershed Projects GAO/RCED-95-218 GAO United States General Accounting Office Washington, D.C. 20548 Resources, Community, and Economic Development Division B-261576 June 29, 1995 The Honor...
Date June 21, 1995 Report No. T-RCED-95-232 Title

Department of Energy: Framework Is Needed to Reevaluate Its Role and Missions

United States General Accounting Office GAO Testimony Before the Subcommittee on Energy and Power, Committee on Commerce, House of Representatives For R&w on Delivery Expected at 9 a.m. EDT June 21,199s DEPARTMENT OF ENERGY Framework Is Needed to Reevaluate Its Role and Missions Statement of Victor S. Rezendes Director, Energy and Science Issues, Resources, Community, and Economic Development Divi...
Date June 16, 1995 Report No. GGD-95-102 Title

Federal Hiring: Reconciling Managerial Flexibility with Veterans' Preference

United States General Accounting Office Report to the Chairman, Subcommittee on Civil Service, Committee on Government Reform and Oversight, House of Representatives June 1995 F’ ISDERAL HIRING Reconciling Managerial Flexibility With Veterans’ Preference GAO/GGD-96-102 2 General B-249782 Government Division June 16,1996 The Honorable John L Mica Chairman, Subcommittee on Civil Service Committe...
Date June 7, 1995 Report No. T-AIMD-95-161 Title

Government Restructuring: Identifying Potential Duplication in Federal Missions and Approaches

United States General Accounting Office GAO For Release on Delivery Expectedat 10 a.m. Wednesday June7, 1995 Testimony Before the Committee on Governmental Affairs United States Senate j GOVERNMENT REKI’ RUCTURING Identifying Potential Duplication in Federal Missions and Approaches Statement of SusanJ. Irving Associate Director, Budget Issues Accounting and Information Management Division Qf37d&...
Date June 1, 1995 Report No. AIMD-95-152FS Title

Inspector General Act: Activities of the Federal Entities

United States General Accounting Office GAO June 1995 ? Fact Sheet for the Ranking Minority Member, Subcommittee on Labor, Health and Human Services and Education, Committee on Appropriations, U.S. Senate INSPECTOR GENERAL ACT Activities of the Federal Entities GAWAIMD-95-152FS GAO United States General Accounting Office Washington, D.C. 20548 Accounting and Information Management Division B-26150...
Date May 10, 1995 Report No. AIMD-95-116FS Title

Budget Function Classification: Agency Spending by Subfunction and Object Category, Fiscal Year 1994

United States General Accounting Office GAO Committee on Governmental Affairs, U.S. Senate Fact Sheet for the Chairman, May 1995 BUDGET FUNCTION CLASSIFICATION Agency Spending by Subfunction and Object Category, Fiscal Year 1994 GAO/AIMD-95-1 16FS GA O United States General Accounting Office Washington, D.C. 20548 Accounting and Information Management Division B-261235 May 10, 1995 The Honorable W...
Date May 2, 1995 Report No. T-GGD-95-154 Title

Government Reform: GAO's Comments on the National Performance Review

United Sates General Accounting OfTice GAO For Releaseon Delivery Expectedat 10:00a.m. EDT May 2, 1995 Testimony Before the Subcommittee on Government Management, Information and Technology, Committee on Government Reform and Oversight, House of Representatives GOVERNMENT REFORM GAO’ Comments on the s National Performance Review Statement of Charles A. Bowsher Comptroller General of the United S...
Date April 21, 1995 Report No. GGD-95-147R Title

Business, Industry, and Consumers: Agencies' Service to Non-English Speaking Customers

GAO United States General Accounting Office Washington, D.C. 20548 General Government Division B-260243.2 April 21, 1995 The Honorable Henry B. Gonzalez Ranking Minority Member Committee on Banking and Financial Services House of Representatives Dear Mr. Gonzalez: This letter responds to your request that we determine whether selected federal agencies have bilingual staff available to meet the nee...
Date April 21, 1995 Report No. GGD-95-91R Title

Government Operations: Selected Agencies' Customer Service Efforts

: GA8 United States General Accounting Office Washington, D.C. 20548 General Government Division B-260243 April 21, 1995 H. Smith The Honorable Christopher House of Representatives Dear Mr. Smith: This letter responds to your request that we (1) examine the extent to which selected federal agencies have incorporated customer satisfaction into their strategic plans and/or mission statements; (2) as...