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Veterans Community Care Program: Improvements Needed to Help Ensure Timely Access to Care

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Report Type Reports and Testimonies
Report Date Sept. 28, 2020
Release Date Sept. 28, 2020
Report No. GAO-20-643
Summary:

The Department of Veterans Affairs implemented the Veterans Community Care Program in June 2019—replacing similar programs that allow eligible veterans to receive care from non-VA providers.

We reviewed how the VA implemented the new program and found:

The VA hasn't established a timeliness goal for veteran care

Few community providers use the VA's new software system to exchange information electronically with VA medical centers

Few VA medical centers have the recommended number of staff for the program

We made recommendations to improve veterans' access, including a suggestion that Congress consider requiring VA to set a timeliness goal.

Military IDs and a stethoscope on an American Flag.

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