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Facial Recognition Technology: Privacy and Accuracy Issues Related to Commercial Uses

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Report Type Reports and Testimonies
Report Date July 13, 2020
Release Date Aug. 11, 2020
Report No. GAO-20-522
Summary:

Businesses can use facial recognition technology to verify or identify people and provide them with access to buildings or online accounts. They can also use the technology to authorize payments, identify shoplifters, and even monitor the spread of COVID-19.

But advocacy groups and others have raised privacy and accuracy concerns, like:

Loss of anonymity

Lack of consent

Better performance on men with lighter skin and worse on women with darker skin, which could lead to misidentification or profiling

Our 2013 recommendation to update the consumer privacy framework to reflect technology and marketplace changes still stands.

Facial recognition illustration

Facial recognition illustration

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