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FEMA Disaster Workforce: Actions Needed to Address Deployment and Staff Development Challenges

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Report Type Reports and Testimonies
Report Date May 4, 2020
Release Date May 4, 2020
Report No. GAO-20-360
Summary:

FEMA deployed thousands of staff to respond to multiple large-scale disasters in 2017 and 2018.

FEMA’s processes are intended to identify staff qualifications and skills, and use this information to deploy personnel. However, we found that FEMA didn’t provide reliable staffing information to the field during disasters. For example, staff in all 14 of our focus groups cited issues with personnel who were deemed “qualified” but didn’t have the skills to effectively perform their jobs, which affected disaster assistance.

We recommended that FEMA develop a plan to provide reliable information to field officials about staff skills and abilities.

FEMA staff

FEMA staff

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