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VA Vocational Rehabilitation and Employment: Additional Assessment Could Enhance Consistency among Counselors

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Report Type Reports and Testimonies
Report Date Dec. 10, 2019
Release Date Dec. 10, 2019
Report No. GAO-20-28
Summary:

Nearly 5 million veterans have a disability connected to their service, and many face challenges finding jobs as a result. VA’s Vocational Rehabilitation and Employment program helps veterans prepare for, find, and keep a job, usually with help from a counselor who prepares an employment plan. It may include recommendations for a particular college degree or training.

We found plans may differ among similarly situated veterans because of counselors’ experience and judgment. VA checks the quality of the plans but does not look at consistency from counselor to counselor.

We recommended VA assess plan consistency to reduce any unfair differences.

Two people reviewing a counseling form on a clipboard

Two people reviewing a counseling form on a clipboard

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