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VA Disability Exams: Opportunities Remain to Improve Oversight of Contracted Examiners

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Report Type Reports and Testimonies
Report Date Sept. 19, 2019
Release Date Sept. 19, 2019
Report No. GAO-19-715T
Summary:

The Veterans Benefits Administration frequently uses contractors to conduct medical exams that veterans need for disability claims. According to VBA, contractors help it avoid delays in the claims process. VBA awarded exam contracts in 2018 that are worth up to $6.8 billion over 10 years.

In October 2018, we recommended that VBA improve its oversight of contracted examiners to ensure they offer high-quality, timely exams to veterans. Other recommendations included ensuring that examiner training is completed and effective.

This testimony addresses how VBA has initiated action on those recommendations but has yet to fully implement them.

Flag, stethoscope, military ID tags

Flag, stethoscope, military ID tags

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