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Airline Consumer Protections: Information on Selected Airlines' Non-Discrimination Training Programs

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Report Type Reports and Testimonies
Report Date Aug. 22, 2019
Release Date Aug. 22, 2019
Report No. GAO-19-654R
Summary:

Recent high-profile events have led some to question whether airlines treat all passengers equally, despite federal laws prohibiting discrimination. In 2017, one organization issued a travel advisory (lifted in 2018) against an airline, citing "disrespectful, discriminatory or unsafe conditions" for African-American passengers.

Airlines aren’t required to provide non-discrimination training. But, representatives from 6 airlines we said they provide it to employees, and 4 said they also provide the same training to contractors. Airlines tend to cover non-discrimination topics in broader training sessions, such as new employee training.

Screenshot of Part of DOT’s Airline Consumer Protection Website

Illustration of people at an airport with the tagline "Know Your Rights Before You Fly"

Illustration of people at an airport with the tagline "Know Your Rights Before You Fly"

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