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Federal Retirement: OPM Actions Needed to Improve Application Processing Times

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Report Type Reports and Testimonies
Report Date May 15, 2019
Release Date June 14, 2019
Report No. GAO-19-217
Summary:

The Office of Personnel Management receives over 100,000 federal retirement applications each year. Between 2014 and 2017, OPM did not meet its goal of processing most applications within 60 days.

OPM identified 3 main reasons for delays:

Continued reliance on paper applications and manual processing

Insufficient staffing, particularly during peak season

Incomplete applications

OPM has taken steps toward modernizing the process, such as planning for an electronic application, but it lacks a timetable and cost estimates for IT modernization.

We made 6 recommendations, including that OPM develop an IT modernization plan.

Application for immediate retirement, federal employees retirement system

Application for immediate retirement, federal employees retirement system

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