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Department of Defense: Process Improvements Needed in Recouping Overpayments to Service Members

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Report Type Reports and Testimonies
Report Date Feb. 15, 2019
Release Date Feb. 15, 2019
Report No. GAO-19-61
Summary:

The Department of Defense sometimes makes errors and overpays service members. DOD has acknowledged that its collections for overpayments have placed an undue burden on service members and, at times, damaged credit scores and led to garnished wages.

DOD has streamlined its debt collection regulation but key parts of it were incomplete and unclear—and the services didn’t consistently follow it. For example, some service members were not properly notified of their debt or the right to dispute it.

We made 5 recommendations to help ensure DOD's debt collection regulations, policies, and procedures are clear and carried out consistently.

 

An aerial photo of the Pentagon

An aerial photo of the Pentagon

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