Menu Search Account

LegiStorm

Get LegiStorm App Visit Product Demo Website
» Get LegiStorm App
» Get LegiStorm Pro Free Demo

Tax Administration: Status of IRS Future State Vision

  Premium   Download PDF Now (9 pages)
Report Type Reports and Testimonies
Report Date Oct. 3, 2018
Release Date Oct. 3, 2018
Report No. GAO-19-108R
Summary:

Facing declining budgets and aging information technology, in 2014 IRS officials began envisioning new approaches for interacting with taxpayers that they called the "Future State." They described the Future State as guiding principles—rather than a specific plan—to transform IRS.

This vision included giving taxpayers more web-based options for communicating with IRS and dealing with taxes. For example, a taxpayer might receive personalized messages and address tax problems via an online account at IRS.gov.

Although the IRS is phasing out the term "Future State," the effort's main themes are incorporated in IRS's new 5-year strategic plan.

 

Photo of IRS headquarters

Photo of IRS headquarters

« Return to search Government Accountability Office reports