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U.S. Postal Service: Enhancing Procedures Could Improve Product Scanning

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Report Type Reports and Testimonies
Report Date Sept. 28, 2018
Release Date Sept. 28, 2018
Report No. GAO-18-638
Summary:

As e-commerce continues to grow, package delivery has become an increasingly important part of the U.S. Postal Service's revenues. USPS competes with private delivery companies for this business.

To stay competitive, USPS tracks packages with barcode scans so it can offer customers accurate delivery estimates, real-time data, and more.

USPS data show that almost all of these packages are scanned accurately, but some scans are missed or inaccurate. Considering the importance of this business to USPS's financial outlook, we recommended adopting standards to improve guidance and procedures related to scanning, and dealing with inaccurate scans.

 

Photo of a USPS employee scanning a package using a handheld device.

Photo of a USPS employee scanning a package using a handheld device.

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