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Information Technology: Leading Commercial Practices for Outsourcing of Services

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Report Type Reports and Testimonies
Report Date Nov. 30, 2001
Report No. GAO-02-214
Subject
Summary:

It is essential that the U.S. military--the government's largest user of information technology (IT)--adopt effective IT acquisition practices. This report presents a generic framework of IT acquisition practices from leading commercial firms. Grouped into seven phases, the practices and underlying critical success factors provide the underpinnings for an effective IT outsourcing process.

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