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Social Security Administration: Risks Associated With Information Technology Investment Continue

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Report Type Reports and Testimonies
Report Date Sept. 19, 1994
Report No. AIMD-94-143
Subject
Summary:

The Social Security Administration's (SSA) proposed acquisition of intelligent workstations, i.e., personal computers, and local area networks has not been driven by plans to identify how and where SSA can best use its new technology and other resources to handle increasing workloads and improve public service. SSA ultimately plans to introduce a system of more than 90,000 personal computers and 27,000 local area networks at a cost of billions of dollars. GAO has encouraged and supported recent SSA efforts to reengineer its disability determination process and set overall service delivery goals because they are important steps in identifying future resource needs. However, national implementation of intelligent workstations and local area networks is proceeding independently of these initiatives and at risk because SSA has not adequately defined its technology needs.

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