LegiStorm

Summary:

The number of robocalls continues to grow in the United States, and the figures tend to fluctuate based on the introduction of new government and industry attempts to stop them and robocallers' changing tactics to thwart those attempts (see Figure). In 2019, U.S. consumers received 58.5 billion robocalls, an increase of 22% from the 47.8 billion received in 2018, according to the YouMail Robocall Index. In 2016, the full first year the Robocall Index was tabulated, that figure was 29.1 billion calls—half the number of calls in 2019. Further, the Federal Communications Commission (FCC) states that robocalls make up its biggest consumer complaint category, with over 200,000 complaints each year—around 60% of all the complaints it receives. A robocall is any telephone call that delivers a pre-recorded message using an automatic (computerized) telephone dialing system. The Telephone Consumer Protection Act of 1991 (P.L. 102-243) regulates robocalls. Legal robocalls are used by legitimate call originators for political, public service, and emergency messages. Illegal robocalls are usually associated with fraudulent telemarketing campaigns. The FCC estimates that eliminating illegal scam robocalls would provide a public benefit of $3 billion annually. A survey by Truecaller, a company that tracks and blocks robocalls, puts that figure as high as $10.5 billion. Figure. Robocalls per Month, April 2019 through March 2020 (in billions) / Source: Robocall Index, https://www.robocallindex.com. Over the past three years, the FCC has pursued a multi-part strategy for combatting illegal robocalls. The agency has issued hundreds of millions of dollars in fines for violations of its Truth in Caller ID rules; expanded its rules to reach foreign calls and text messages; enabled voice service providers to block certain clearly unlawful calls before they reach consumers' phones; clarified that voice service providers may offer call-blocking services by default; and called on the industry to "trace back" illegal spoofed calls and text messages to their original sources. Other wide-ranging steps by the FCC to stop illegal robocalls include mandating the implementation of call authentication technologies by the telecommunications industry, creating databases of numbers that should not be called, and establishing a reassigned numbers database. Major recent FCC regulatory actions include a June 2019 FCC Declaratory Ruling and Third Further Notice of Proposed Rulemaking, and a March 2020 FCC Order and Further Notice of Proposed Rulemaking. The FCC was empowered to take many of these actions by the Pallone-Thune Telephone Robocall Abuse Criminal Enforcement and Deterrence Act (TRACED Act) signed into law on December 30, 2019 (P.L. 116-105). Although these steps appear to be having some impact, scammers remain determined to continue their attempts to defraud consumers using robocalls. Historically, decreases in the number of robocalls are sometimes followed shortly thereafter by spikes in those numbers, illustrating how robocallers continue to overcome measures to stop them (e.g., by changing their originating numbers). Most of the tools being used against robocalls have been developed recently, while some are still under development. Therefore, it may take telecommunications providers some time to fully implement them, and it may be some time before a long-term and ongoing decrease in robocall numbers will be realized. The positive impacts of FCC initiatives on fraudulent robocalls, as well as potential negative impacts on the telemarketing industry due to blocking legitimate calls, may be the subject of continued oversight by Congress.