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H.R. 2846, Federal Agency Customer Experience Act of 2018 (CBO Report for Congress)

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Congress 115th
Date Requested March 15, 2018
Requested By House Committee on Oversight and Government Reform
Date Sent April 12, 2018
Description:

H.R. 2846 would authorize the Office of Management and Budget (OMB) to identify agencies to collect feedback from customers regarding agency services using standard questions developed by OMB and the General Services Administration. The bill also would require agencies to post responses online and to use the feedback to improve their services. Finally, the bill would establish a website that would link to all agency reports and it would require the Government Accountability Office to report annually on the quality of those agencies’ customer service.

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