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S. 1088, Federal Agency Customer Experience Act of 2017 (CBO Report for Congress)

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Congress 115th
Date Requested May 17, 2017
Requested By Senate Committee on Homeland Security and Governmental Affairs
Date Sent July 14, 2017
Description:

S. 1088 would authorize federal agencies to gather feedback (voluntarily and anonymously) from U.S. citizens and customers regarding agency services. Standard questions developed by the Office of Management and Budget and the General Services Administration would be used to solicit that feedback. The bill also would require agencies to post responses online and to use the feedback to improve their services. Finally, the bill would establish a centralized website that would link to all agency reports and would require the Government Accountability Office to prepare an annual report on the quality of customer services provided by federal agencies.

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