Internet Banking: Changing Expectations and Regulations (CRS Report for Congress)
Premium Purchase PDF for $24.95 (12 pages)
add to cart or
subscribe for unlimited access
Pro Premium subscribers have free access to our full library of CRS reports.
Subscribe today, or
request a demo to learn more.
| Release Date |
March 12, 2002 |
| Report Number |
RL31327 |
| Report Type |
Report |
| Authors |
Walter w. Eubanks, Government and Finance Division |
| Source Agency |
Congressional Research Service |
Summary:
Despite the surge in customers signing up for Internet banking in the aftermath of the 911 attacks on New York and Washington and the anthrax scare that followed, Internet banking is not growing as fast as expected before or after the attacks. A main reason is consumer confidence in and familiarity with the paper-based payment methods of cash and checks. Many smaller banking institutions viewed the prospect of Internet banking as providing opportunities to expand their services beyond their brick and mortar establishments and compete with larger banks. But the fixed cost of establishing transaction Internet sites is having a greater impact on the bottom lines of smaller banks. To overcome this problem, Internet bankers might be waiting until they have a critical mass of users before imposing or raising the user fees on this channel to banking services, as they did with automated teller machines (ATMs).
